Turning Point Client Rights
All clients of Turning Point have the following Personal Rights:
- The right to be informed of his/her rights in a language he/she understands
and to receive a written statement of these rights.
- To be treated with consideration, dignity and respect and not to be discriminated
against regardless of race, spiritual beliefs, sex, ethnic origin, sexual
orientation, age, socioeconomic status, or handicap at any time during
the treatment process.
- To send and receive personal mail while in the residential treatment programs,
unopened, and when requested, given assistance in reading and writing
- To not be deprived of any constitutional civil and/or legal rights by reason
of admission to the facility. Is encouraged and assisted throughout his/her
stay to exercise rights as a client and citizen.
- To be free from mental and physical abuse, exploitation, retaliation, humiliation
or neglect and from chemical and physical restraints.
- To the security of his/her personal property as well as to use his/her
own clothing while in residential treatment, unless to do so would infringe
on the rights of other clients.
- To examine and receive an explanation of any bill he/she may receive regardless
of the course of payment.
- To be free from financial or other exploitation.
- To retain the services of his/her own personal physician, at his/her own
expenses or under a third party system.
All clients of Turning Point have the following Rights Related to Treatment
at Turning Point
- To be informed of the nature of the care and treatment he/she will receive,
including discharge plans and referral, as appropriate.
- To expect that all communications and record keeping pertaining to his/her
care be treated as confidential, including medical exams and other treatment records.
- To be informed of the cost of the services provided.
- To be informed of the rules and regulations of the program.
- To be informed of the professional staff members responsible for his/her
care, their professional status, and staff relationship.
- To participate in the development of his/her treatment and discharge plans
in accordance with program policies and procedures.
- To be informed about their progress, or lack of it, in meeting treatment
goals and to be provided the interventions and opportunity to make improvements.
- To participate in a clinical discussion related to behavioral contracts
and decisions regarding administrative discharge; to understand the clinical
issues and their treatment options.
- To have the opportunity to participate in all elements of the residential
program: recreational daily supervised walks, under the least restrictive
conditions in accordance to the facility policy and as long as the participation
would not infringe on the rights of others.
- To expect a response to a request for additional services and information
with regard to treatment which is received onsite, to be fully informed
on all referral sources, personal treatment, transporting, time of appointments
and reason for procedure /treatment.
- To have necessary, offsite appointments while in residential treatment,
phone use, personal visits as written in the treatment plan or indicated
by the Primary Counselor as appropriate; being guided by the rules and
regulations of the facility.
- To receive literature, attend meetings, and meet with representatives of
Alcoholics Anonymous and other support groups.
- To be informed that Turning Point has the right and responsibility to terminate
services in accordance with professional standards and reasonable notice
as stated in specific procedures.
- To refuse treatment, including medications, and to be informed of the medical
consequences of his/her actions and to obtain from the physician complete
current information concerning his/her treatment in terms the client can
be expected to understand.
- To review his/her record according to the Turning Point procedures.
- To initiate a complaint or grievance including means of requesting a review
of the complaint.
- To be provided treatment services regardless of religious beliefs, or refusal
to participate in religious activities. If Turning Point’s practices
are in conflict with the client’s religious beliefs, the client
has the right to be referred to treatment services of equal or greater value.
Grievance by a Client or Family Member
Turning Point shall provide a process for clients and family members to
express their concerns effectively and provide a resolution to the issues
in an organized and fair manner.
To be responsive to the needs and concerns of both clients and family members.
To provide an effective and acceptable means to bring problems and complaints
to the attention of Management.
A grievance is the feeling or belief of an individual that he/she has not
been treated according to established rules and regulations or that the
agency has not lived up to expectations. Turning Point recognizes that
complaints and grievances, in general, present opportunities for constructive
and continued improvement.
The clients and family members of Turning Point may express a grievance
in any of the following ways:
- Any Turning Point client may report a grievance with their Primary Counselor
who shall attempt to help the client resolve it. If the grievance is not
resolved, the Primary Counselor shall assist the client in approaching
the Program. The Program Director shall respond within 3 days.
- A residential treatment client shall be encouraged to use the weekly Client
Government Meeting to state their concerns or issues.
- If the matter is still not resolved, the Primary Counselor or Program Director
shall assist the client in discussing the issue with the Vice President
of Clinical Services who has three working days to respond to the grievance.
- If the matter is still not resolved, the client shall be assisted by the
Primary Counselor of Program Director, to put the grievance in writing
to the Executive Director. The Executive Director has 5 working days in
which to respond in writing to the grievance.
- A Family Member may file a grievance with the Family Counselor or the Program
Director at any time. If the grievance is not resolved, the family member
shall be assisted by the Family Counselor or Program Director to follow
the same procedure listed above.
Should a grievance not be resolved using any of these steps, the client
or family member may contact:
Division of Mental Health and Addiction Services: 1-877-712-1868
- Any grievance, whether filed by a client or a family member, shall not
result in retaliation of any kind.