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Performance Indicators

Patient & Employee Experience at Turning Point

Trusted Source for Drug & Alcohol Addiction Treatment

Turning Point utilizes several performance indicators to ensure that we are serving our patients to the best of our abilities and maintaining our commitment to quality. We work hard to provide a platform where our patients’ concerns, suggestions, and questions can be heard. This page contains a brief explanation of our performance indicators.

Patient Satisfaction Survey

Turning Point surveys our patients during treatment and just prior to discharge. We ask our patients to let us know how they feel about their treatment experience because we are constantly striving to improve our services to ensure the optimal patient experience. Throughout our years of providing trusted drug and alcohol addiction treatment, we have received extensive positive feedback from patients.

The following is some feedback we received from patients in our outpatient and residential programs during fiscal year July 2011 to June 2012. More than 90% of our patients reported:

  • They would recommend Turning Point to friends and family.
  • They could deal more effectively with daily problems than they could before they entered Turning Point.
  • Their symptoms are not bothering them as much as when they started at Turning Point.

We are proud to continue providing excellent services to our patients and remain a trusted source for addiction treatment in New Jersey. As a non-profit organization, helping people turn their lives around has been a hallmark of our 40+ years of service.

Employee Opinion Survey

Our employees are our most valued resource at Turning Point. Their feedback is critical to our ongoing success. We elicit employee opinions in a survey each year. This is one way to constantly check and ensure we are doing the best possible job in helping our patients find recovery.

In June 2012, 95% of staff members who participated in the survey agreed with the following statements:

  • I am proud to tell people that I work at Turning Point.
  • Turning Point treats me well as an employee.
  • I understand what is expected of me in my work.
  • My job is challenging and interesting.
  • My supervisor is available when I need advice.
  • My immediate supervisor trusts me.
  • My supervisor is effective in making decisions.
  • My supervisor is doing a good job.

Contact Turning Point at (973) 380-0905 for more information about our performance indicators and our drug and alcohol addiction treatment services in New Jersey.

Our Process To Recovery

  • 1

    Initial Screening Call

  • 2

    In Person Assessment to Determine Your Treatment Needs

  • 3

    Register for Your Customized Addiction Treatment Plan

  • 4

    Medical Assessment- Including a Drug Screening

  • 5

    Admission to Your Unit and The Start To Your New Life

We Accept

Most Insurances

  • Aetna
  • Cigna
  • Empire BlueCross BlueShield
  • BlueCross BlueShield
  • Magnacare
  • QualCare
  • Oxford Health Plans

What Patients Are Saying

About Us

  • “Turning Point is probably one of the best rehabilitation facilities in New Jersey. Keep up the great work.”

    - Dominick S.
  • “I really liked Turning Point - it was by far the best rehab I've been in. I love the staff and the structure.”

    - Anonymous Male
  • “Great Program! Very Informative From Day 1 thru Day 28. The Counselors And Staff Were Great! Keep Up The Good Work. My Wife Is Attending Nar-Anon In South Jersey.”

    - James D.
  • “You Saved My Life.”

    - Mary S. Clean & Sober Since May 2013
  • “Turning Point has given me a Great Education on my Disease and Addiction. Great Facility!!”

    - Tommy L
  • “Life is great. You guys saved my life. Can't thank you all enough.”

    - Peter C.
  • “Thanks to all of Turning Point that helped save my life!”

    - Michele R K
  • “I have to say that if it wasn't for my counselor Lisa and the other counselors and the OT's there wouldn't there wouldn't be a program. I thank you for your care, consideration, and passion for your jobs.”

    - Anonymous
  • “I am writing just to once again give thanks to you and the staff that helped me at Turning Point, a beacon to open my mind and give me a foundation for my new found life of recovery.”

    - John
  • “Thanks for Turning Point....you guys do a hard job working with the disease of addiction, which is at a pandemic stage in the U.S.”

    - KL
  • “Coming to Turning Point made my wife a much stronger and more vital person again.”

    - Family Member
  • “They wouldn’t let me hide from my feelings yet I felt completely supported. Now I know how to deal with my feelings.”

    - Jessica S.
  • “The organization has given thoughtful attention to providing a treatment milieu that responds to the individual needs of the persons served.”

    - CARF

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To Recovery

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