Performance Indicators

PATIENT & EMPLOYEE EXPERIENCE AT TURNING POINT

Trusted Source for Drug & Alcohol Addiction Treatment

Turning Point utilizes several performance indicators to ensure that we are serving our patients to the best of our abilities and maintaining our commitment to quality. We work hard to provide a platform where our patients’ concerns, suggestions, and questions can be heard. This page contains a brief explanation of our performance indicators.

Patient Satisfaction Survey

Turning Point surveys our patients during treatment and just prior to discharge. We ask our patients to let us know how they feel about their treatment experience because we are constantly striving to improve our services to ensure the optimal client experience. Throughout our years of providing trusted drug and alcohol addiction treatment, we have received extensive positive feedback from patients.

What Sets Turning Point Apart?

  • Admission Starts 24 Hours After Initial Call
  • Helping Over 3700 Patients A Year
  • We Are CARF (Commission on Accreditation of Rehabilitation Facilities) Accredited
  • Effective Treatment For Over 45 Years
  • Multiple Locations In New Jersey

Patient Satisfaction Survey

Turning Point surveys our patients during treatment and just prior to discharge. We ask our patients to let us know how they feel about their treatment experience because we are constantly striving to improve our services to ensure the optimal client experience. Throughout our years of providing trusted drug and alcohol addiction treatment, we have received extensive positive feedback from patients.

The following is some feedback we received from patients in our outpatient and residential programs during fiscal year July 2011 to June 2012. More than 90% of our patients reported:

  • They would recommend Turning Point to friends and family.
  • They could deal more effectively with daily problems than they could before they entered Turning Point.
  • Their symptoms are not bothering them as much as when they started at Turning Point.

We are proud to continue providing excellent services to our patients and remain a trusted source for addiction treatment in New Jersey. As a non-profit organization, helping people turn their lives around has been a hallmark of our 45+ years of service.

Employee Opinion Survey

Our employees are our most valued resource at Turning Point. Their feedback is critical to our ongoing success. We elicit employee opinions in a survey each year. This is one way to constantly check and ensure we are doing the best possible job in helping our patients find recovery.

In June 2012, 95% of staff members who participated in the survey agreed with the following statements:

  • I am proud to tell people that I work at Turning Point.
  • Turning Point treats me well as an employee.
  • I understand what is expected of me in my work.
  • My job is challenging and interesting.
  • My supervisor is available when I need advice.
  • My immediate supervisor trusts me.
  • My supervisor is effective in making decisions.
  • My supervisor is doing a good job.

Contact Turning Point at (973) 380-0905 for more information about our performance indicators and our drug and alcohol addiction treatment services in New Jersey.

Learn more about our New Jersey drug and alcohol addiction treatment center on the following pages:

Insurances We Accept

Making Your Recovery Affordable
  • Horizon Blue Cross & Blue Shield of New Jersey
    Horizon Blue Cross & Blue Shield of New Jersey
  • Medicaid
    Medicaid
  • MagnaCare
    MagnaCare
  • QualCare
    QualCare
  • Oxford Health Plans
    Oxford Health Plans
  • Aetna
    Aetna
  • Cigna
    Cigna
  • Empire BlueCross BlueShield
    Empire BlueCross BlueShield

Our Success Stories

Hear From Others Who Took the Turn
    I’m truly grateful for what turning point has done for me!

    “I’m truly grateful for what turning point has done for me! The staff is great!”

    - Frank L.
    This program saved my life.

    “This program saved my life.”

    - Cindy Z.
    Turning Point made my wife a much stronger & more vital person again.

    “Turning Point made my wife a much stronger & more vital person again.”

    - Family Member
    The Turning Point counselors are amazing!

    “The Turning Point counselors are amazing!”

    - Jessica S.
    Encouraging and supportive

    “Encouraging and supportive”

    - CARF

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