Turning Point utilizes several performance indicators to ensure that we are serving our patients to the best of our abilities and maintaining our commitment to quality. We work hard to provide a platform where our patients’ concerns, suggestions, and questions can be heard. This page contains a brief explanation of our performance indicators.
Turning Point surveys our patients during treatment and just prior to discharge. We ask our patients to let us know how they feel about their treatment experience because we are constantly striving to improve our services to ensure the optimal client experience. Throughout our years of providing trusted drug and alcohol addiction treatment, we have received extensive positive feedback from patients.
Turning Point surveys our patients during treatment and just prior to discharge. We ask our patients to let us know how they feel about their treatment experience because we are constantly striving to improve our services to ensure the optimal client experience. Throughout our years of providing trusted drug and alcohol addiction treatment, we have received extensive positive feedback from patients.
The following is some feedback we received from patients in our outpatient and residential programs during fiscal year July 2011 to June 2012. More than 90% of our patients reported:
We are proud to continue providing excellent services to our patients and remain a trusted source for addiction treatment in New Jersey. As a non-profit organization, helping people turn their lives around has been a hallmark of our 45+ years of service.
Our employees are our most valued resource at Turning Point. Their feedback is critical to our ongoing success. We elicit employee opinions in a survey each year. This is one way to constantly check and ensure we are doing the best possible job in helping our patients find recovery.
In June 2012, 95% of staff members who participated in the survey agreed with the following statements:
Contact Turning Point at (973) 380-0905 for more information about our performance indicators and our drug and alcohol addiction treatment services in New Jersey.
